Refund policy

Returns and refunds

You may request a return within 30 days of receiving your order. To start a return, email bbqdeals.co.uk@gmail.com with your order number and the reason for the return. We will confirm the return instructions and approved return address. Please do not send goods back before receiving those instructions.

Change-of-mind returns

For a change-of-mind return, the item must be unused, in the condition received and, where reasonably possible, in its original packaging with all parts and accessories. You are responsible for the return postage unless we agree otherwise. Your statutory right to cancel an eligible online order within 14 days of receipt is not affected. After telling us you wish to cancel, you normally have a further 14 days to return the goods.

Damaged, faulty or incorrect items

Inspect your order on delivery and contact us promptly if it is damaged, faulty or incorrect. Include clear photographs where possible. If the item is confirmed as damaged, faulty or incorrect, we will arrange an appropriate remedy and cover reasonable return costs. Your rights under the Consumer Rights Act 2015 are not affected.

Exceptions

Some goods cannot be returned where the law permits an exception, including personalised goods, sealed hygiene-sensitive goods after opening, perishable items and hazardous or flammable materials. Contact us before ordering if you are unsure.

Refunds

We will tell you when your return has been received and inspected. Approved refunds are sent to the original payment method. Please allow up to 10 business days after approval for the refund to be issued, plus any additional processing time required by your bank or card provider. Original standard delivery charges are refunded where required by law; enhanced delivery upgrades are not refundable unless the order was faulty, damaged or incorrect.

Contact

Email: bbqdeals.co.uk@gmail.com